Summary

Human Resource Management looks at the people who work in a business

Hard models look at people as a financial resource, soft models look at the development of staff

Workforce Planning is the process taken to look at future labour needs

Recruitment starts with a job description and person specification and allows the business to find the right person

Internal recruitment comes from inside the business, external recruitment means to recruit staff from outside the business

Selection is the method of choosing the right person for the job. Interviews are the most common method of selection

Training is how you educate staff to increase their skills and experience. Training can be on the job or off the job

Staff can be renumerated with financial and non financial methods

Measurements of personnel effectiveness are ways to measure the performance of the business and include labour productivity, labour turnover, absenteeism and health and safety